Fin (formerly Intercom)
Acquired on September 10, 2026 for about $3.6 billion, with more than 30,000 customers.
The numbers
What it is
Fin is the AI customer-service agent that Intercom renamed in 2026. It resolves customer questions across chat, email, messaging, phone and Slack. Salesforce will run it inside its AI Labs group. The purchase price is about $3.6 billion, subject to adjustments, and Fin's revenue was not disclosed.
Why it matters to the stock. Fin takes Salesforce into a customer-service agent that is already sold separately. Its resolution rate is a company claim and has not been independently checked.
News
Salesforce completes acquisition of Fin, the AI customer-service agent formerly Intercom
Salesforce announced on September 10, 2026 that it had completed its acquisition of Fin, the customer-service AI agent formerly known as Intercom.
Salesforce raises fiscal 2027 revenue guidance to $46.1–46.4 billion and sets Q3 revenue at $11.42–11.5 billion
With its Q2 results, Salesforce raised full-year fiscal 2027 revenue guidance by $200 million to $46.1–46.4 billion, growth of 11–12%.
Salesforce signs deal to buy Fin, formerly Intercom, for about $3.6 billion
Salesforce agreed on June 15, 2026 to acquire Fin, the AI customer-service agent formerly known as Intercom, for about $3.6 billion, subject to purchase price adjustments.