Dutch regulator fines Uber about EUR 825 million over automated suspensions of driver accounts

The Dutch Data Protection Authority fined Uber about €825 million under GDPR for suspending and deactivating driver accounts through automated systems without human review. The regulator found violations between 2018 and 2022 and said Uber did not disclose the automated decision-making to drivers. Uber disagrees with the decision, calls the fine disproportionate, and plans to appeal.

• Fine: about €825 million (about $964 million)
• Violation period: 2018 to 2022, per the regulator
• Issue: automated account suspensions and deactivations without human review
• The case began with a complaint filed in France; Uber's EU headquarters are in the Netherlands
• Uber says its current policies include human review and a route for drivers to appeal